DELIVERIES AND RETURNS

 

Please note that for deliveries going overseas, you may be subject to pay duty/additional import fees.

 

Country	Express Shipping	Express delivery within:	Standard Shipping	Standard delivery within:	Free Standard Shipping on order over:
Austria	€ 32.99	1-2 Days	€ 7.99	3 - 7 days	€ 59
Belgium	€ 14.99	1-2 Days	€ 5.99	3 - 7 days	€ 59
Bulgaria	€ 21.99	1-2 Days	€ 11.99	3 - 7 days	€ 59
Croatia	X	X	€ 9.99	3 - 7 days	€ 59
Cyprus	€ 19.99	1-2 Days	X	X	€ 99
Czech Republic	X	X	€ 8.99	3 - 7 days	€ 59
Denmark	€ 16.99	1-2 Days	€ 11.99	3 - 7 days	€ 59
Estonia	€ 20.99	1-2 Days	€ 14.99	3 - 7 days	€ 59
Finland	€ 20.99	1-2 Days	€ 12.99	3 - 7 days	€ 59
France	€ 15.99	1-2 Days	€ 6.99	3 - 7 days	€ 59
Germany	€ 14.99	1-2 Days	€ 4.99	3 - 7 days	€ 59
Greece	X	X	€ 12.99	3 - 7 days	€ 59
Hungary	€ 20.99	1-2 Days	€ 9.99	3 - 7 days	€ 59
Ireland	€ 17.99	1-2 Days	€ 9.99	3 - 7 days	€ 59
Italy	€ 13.99	1-2 Days	€ 5.99	3 - 7 days	€ 59
Latvia	€ 22.99	1-2 Days	€ 15.99	3 - 7 days	€ 99
Lithuania	€ 22.99	1-2 Days	€ 15.99	3 - 7 days	€ 99
Luxembourg	€ 14.99	1-2 Days	€ 6.99	3 - 7 days	€ 59
Malta	€ 22.99	1-2 Days	X	X	€ 99
Netherlands	x	X	€ 4.99	3 - 7 days	€ 59
Poland	€ 19.99	1-2 Days	€ 8.99	3 - 7 days	€59
Portugal	€ 18.99	1-2 Days	€ 12.99	3 - 7 days	€59
Romania	€ 22.99	1-2 Days	€ 10.99	3 - 7 days	€59
Slovakia	€ 21.99	1-2 Days	€ 9.99	3 - 7 days	€59
Slovenia	€ 22.99	1-2 Days	€ 9.99	3 - 7 days	€59
Spain	€ 15.99	1-2 Days	€ 6.99	3 - 7 days	€59
Sweden	€ 55.99	1-2 Days	€ 11.99	3 - 7 days	€59
Andorra	X	1-2 Days	X	3 - 7 days	€59
Monaco	€ 15.99	1-2 Days	X	X	€59
Norway	€ 18.99	1-2 Days	X	X	€59
Switzerland	€ 60.99	1-2 Days	X	X	€59
Turkey	€ 25.99	1-2 Days	X	X	€150
Liechtenstein	€ 24.99	1-2 Days	€ 15.99	3 - 7 days	€59
Iceland	€ 19.99	1-2 Days	€ 11.99	3 - 7 days	€59
Bosnia & Herzegovina	€ 19.99	1-2 Days	X	X	€59

 

CANCELLING OR AMENDING YOUR ORDER

Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods. If you need to change any of the details please cancel your order by getting in touch with our friendly customer service team requesting cancellation of your order, and then placing a new order once our team have confirmed cancellation.

If you do wish to cancel an order you must contact us as soon as possible after the order is placed. Due to how quickly our orders are dispatched we cannot guarantee all order cancellation requests.

If your order is not cancelled in time, you can of course return the products to us for a refund. Unfortunately, we cannot cover the costs of returning products.

 

RETURNS

If you would like to return an item, please email Customer Service, who will guide you through the returns process. Please note:

• Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of PhD Nutrition
• We are unable to offer part refunds on products that have been purchased as part of a bundle deal
• We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse
• We recommend that you use secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute
• You are responsible for the cost of the return shipment
• We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

 

EXCHANGING YOUR ORDER

If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately.

For all exchanges please contact Customer Services within 14 days of receiving your order customerservice@phd.com

 

CLOTHING

We understand that clothing sizes vary, although we try to make our clothing sizes as clear as possible. For this reason, we offer free returns on our clothing range. Clothing must be returned in new condition with all tags still attached. To return an item of clothing please contact Customer Services who will arrange a collection customerservice@phd.com

 

FAULTY GOODS

If you receive an item that is faulty, please contact Customer Services in the first instance to provide photos and as much information as possible. Please email customerservice@phd.com

 

RECEIVING A REFUND

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.