Deliveries and Returns

Deliveries to Zone 1

Please note that for deliveries going overseas, you may be subject to pay duty/additional import fees.

  • Orders €49.00 & Over – Standard Delivery – Free
  • Orders Under €49.00 – Standard Delivery – €4.99
Delivery CountryDelivery Cost (Orders Under €49)Delivery Cost (Orders Over €49) Delivery Within
Austria €4.99 FREE 3-5 days
Belgium €4.99 FREE 3-5 days
Denmark €4.99 FREE 5-7 days
Finland €4.99 FREE 5-7 days
France €4.99 FREE 3-4 days
Germany €4.99 FREE 3-4 days
Ireland (Republic) €4.99 FREE 3-4 days
Italy €4.99 FREE 5-7 days
Luxembourg €4.99 FREE 3-5 days
Netherlands €4.99 FREE 3-5 days
Portugal €4.99 FREE 5-7 days
Spain €4.99 FREE 3-5 days
Sweden €4.99 FREE 5-7 days

 

LIEFERUNG NACH EUROPA ZONE 3

Delivery CountryDelivery Cost (Orders Under €80)Delivery Cost (Orders over €80)Delivery Within
Bulgaria €14.99 FREE 5-7 days
Czech Republic €14.99 FREE 5-7 days
Estonia €14.99 FREE 5-7 days
Hungary €14.99 FREE 5-7 days
Latvia €14.99 FREE 5-7 days
Lithuania €14.99 FREE 5-7 days
Romania €14.99 FREE 5-7 days
Slovak Republic €14.99 FREE 5-7 days
Slovenia €14.99 FREE 5-7 days
Poland €14.99 FREE 5-7 days

 

Deliveries to Zone 3

  • Orders €80.00 & Over – Standard Delivery – Free
  • Orders Under €80.00 – Standard Delivery – See below
Delivery CountryDelivery Cost (Orders Under €80)Delivery Cost (Orders over €80)Delivery Within
Norway €43.99 FREE 5-7 days
Bosnia Herzegovina €28.99 FREE 5-7 days
Switzerland €80 FREE 5-7 days
Croatia €43.99 FREE 5-7 days
Cyprus €46.99 FREE 5-7 days
Iceland €34.99 FREE 5-7 days
Greece €43.99 FREE 5-7 days
Lichtenstein €34.99 FREE 5-7 days
Malta €43.99 FREE 5-7 days
Monaco €29.99 FREE 5-7 days

 

 

Deliveries to the United Kingdom

**FREE UK DELIVERY ON ALL ORDERS OVER €49**

UK Orders Include: England, Wales, Scotland, Northern Ireland, Channel Islands, Isle of Man & BFPO Addresses

  • Orders €49.00 & Over – Standard Delivery (3-5 Working Days) – Free
  • Orders Under €49.00 – Standard Delivery (3-5 Working Days) – €4.99

If you have any questions about your delivery please email Customer Service customerservice@phd-supplements.com

Cancelling or amending your order

Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods. If you need to change any of the details please cancel your order by getting in touch with our friendly customer service team requesting cancellation of your order, and then placing a new order once our team have confirmed cancellation.

If you do wish to cancel an order you must contact us as soon as possible after the order is placed. Due to how quickly our orders are dispatched we cannot guarantee all order cancellation requests.

If your order is not cancelled in time, you can of course return the products to us for a refund. Unfortunately, we cannot cover the costs of returning products.

Returns

If you would like to return an item, please email Customer Service, who will guide you through the returns process. Please note:

  • Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of PhD Nutrition
  • We are unable to offer part refunds on products that have been purchased as part of a bundle deal
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse
  • We recommend that you use secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute
  • You are responsible for the cost of the return shipment
  • We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

Exchanging your order

If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately.

For all exchanges please contact Customer Services within 14 days of receiving your order customerservice@phd-supplements.com

Clothing

We understand that clothing sizes vary, although we try to make our clothing sizes as clear as possible. For this reason, we offer free returns on our clothing range. Clothing must be returned in new condition with all tags still attached. To return an item of clothing please contact Customer Services who will arrange a collection customerservice@phd-supplements.com

Faulty goods

If you receive an item that is faulty, please contact Customer Services in the first instance to provide photos and as much information as possible. Please email customerservice@phd-supplements.com

Receiving a refund

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.