Deliveries and Returns

CANCELLING OR AMENDING YOUR ORDER

Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods. If you need to change any of the details we would advise contacting our customer service team, requesting cancellation of your order, and then placing a new order once our team have confirmed cancellation.

If you do wish to cancel an order you must contact us as soon as possible after the order is placed. Due to how quickly our orders are dispatched we cannot guarantee all order cancellation requests. If your order is not cancelled in time, you can of course return the products to us for a refund. Unfortunately, we cannot cover the costs of returning products.

RETURNS

In the event that you are no satisfied with your order you have the right to cancel within 14 days of the contract, or 14 days of receipt of the goods (whichever is the longer). If you wish to return your parcel, you can do so through our returns portal. Unfortunately, we cannot cover the cost of return postage.

Please note:

• Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of PhD Nutrition
• We are unable to offer part refunds on products that have been purchased as part of a bundle deal
• You are responsible for the cost of the return shipment
• We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

EXCHANGING YOUR ORDER

If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately.

For all exchanges please contact Customer Services within 14 days of receiving your order customerservice@phd.com

CLOTHING

We understand that clothing sizes vary, although we try to make our clothing sizes as clear as possible. For this reason, we offer free returns on our clothing range. Clothing must be returned in new condition with all tags still attached. To return an item of clothing please contact Customer Services who will arrange a collection customerservice@phd.com

FAULTY GOODS

If you receive an item that is faulty, please contact Customer Services in the first instance to provide photos and as much information as possible. Please email customerservice@phd.com

RECEIVING A REFUND

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

We do ship to BFPO addresses (with Royal Mail) but for active combat zones there is a strict 2kg weight limit (as with all deliveries to BFPO addresses), so please take this into account when ordering. All orders under this weight limit will be treated as standard UK orders. All orders over this weight will be priced incrementally according to their weight (£5 per 2kg increase).

If you have any questions about your delivery please email Customer Service customerservice@phd.com