Deliveries and Returns

Delivery to the UK

Area Delivery Time Costs
UK

Free Standard Delivery

On all orders over £30

Free

UK

UK Standard 3-5 days

£4.99

Ireland, Jersey, Guernsey, Isle of Man

Standard 3-5 days

On orders placed weekdays before 14:00

£4.99

£3.99 over £30

Delivery to Europe and ROW

Area Delivery Time Costs
Europe

Standard 5-7 working days

See table below

ROW

Standard 7-10 working days

See table below

*Please note that for deliveries going overseas, you may be subject to pay duty/additional import fees.

Delivery CountryDelivery Cost (Orders Under £100)Delivery Cost (Orders Over £100)
Austria £34.99 £49.99
Bahrain £29.99 £46.99
Belgium £6.99 £6.99
Bosnia and Herzegovina £39.99 £54.99
Bulgaria £34.99 £49.99
Cambodia £46.99 £46.99
Canada £26.99 £26.99
China £29.99 £54.99
Croatia £34.99 £49.99
Czech Republic £34.99 £49.99
Denmark £8.99 £9.99
Egypt £29.99 £49.99
Estonia £34.99 £49.99
Finland £9.99 £9.99
France £6.99 £12.99
Germany £6.99 £6.99
Greece £34.99 £49.99
Guam £52.99 £52.99
Hong Kong SAR China £39.99 £44.99
Hungary £34.99 £49.99
Iceland £39.99 £54.99
India £39.99 £59.99
Indonesia £44.99 £59.99
Ireland £5.99 £6.99
Israel £39.99 £69.99
Italy £6.99 £9.99
Japan £39.99 £39.99
Kenya £52.99 £52.99
Latvia £34.99 £49.99
Liechtenstein £34.99 £49.99
Lithuania £34.99 £49.99
Luxembourg £8.99 £9.99
Macau £39.99 £39.99
Malta £34.99 £49.99
Malaysia £44.99 £59.99
Mauritius £52.99 £52.99
Monaco £29.99 £39.99
Namibia £52.99 £52.99
Netherlands £6.99 £6.99
New Zealand £46.99 £46.99
Norway £39.99 £49.99
Papua New Guinea £52.99 £52.99
Philippines £39.99 £39.99
Poland £6.99 £9.99
Portugal £6.99 £9.99
Qatar £46.99 £46.99
Romania £34.99 £49.99
Singapore £19.99 £34.99
Slovakia £34.99 £49.99
Slovenia £34.99 £49.99
South Africa £29.99 £49.99
South Korea £39.99 £39.99
Spain £6.99 £9.99
Sweden £6.99 £9.99
Switzerland £8.99 £8.99
Taiwan £39.99 £39.99
Thailand £39.99 £39.99
Turkey £39.99 £54.99
United Arab Emirates £39.99 £39.99
United States £28.99 £28.99
Vietnam £49.99 £74.99

We do ship to BFPO addresses (with Royal Mail) but for active combat zones there is a strict 2kg weight limit (as with all deliveries to BFPO addresses), so please take this into account when ordering. All orders under this weight limit will be treated as standard UK orders. All orders over this weight will be priced incrementally according to their weight (£5 per 2kg increase).

If you have any questions about your delivery please email Customer Service [email protected]

Cancelling or amending your order

We are super quick at processing orders to make sure that you receive your purchase as soon as possible. If you wish to make a change to your order once it has been placed, please email [email protected] as soon as possible.

Returns

If you would like to return an item, please email Customer Service, who will guide you through the returns process. Please note:

  • Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of PhD Nutrition
  • We are unable to offer part refunds on products that have been purchased as part of a bundle deal
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse
  • We recommend that you use secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute
  • You are responsible for the cost of the return shipment
  • We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

Exchanging your order

If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately.

For all exchanges please contact Customer Services within 14 days of receiving your order [email protected]-supplements.com

Clothing

We understand that clothing sizes vary, although we try to make our clothing sizes as clear as possible. For this reason, we offer free returns on our clothing range. Clothing must be returned in new condition with all tags still attached. To return an item of clothing please contact Customer Services who will arrange a collection [email protected]

Faulty goods

If you receive an item that is faulty, please contact Customer Services in the first instance to provide photos and as much information as possible. Please email [email protected]

Receiving a refund

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

We do ship to BFPO addresses (with Royal Mail) but for active combat zones there is a strict 2kg weight limit (as with all deliveries to BFPO addresses), so please take this into account when ordering. All orders under this weight limit will be treated as standard UK orders. All orders over this weight will be priced incrementally according to their weight (£5 per 2kg increase).

If you have any questions about your delivery please email Customer Service [email protected]

Cancelling or amending your order

We are super quick at processing orders to make sure that you receive your purchase as soon as possible. If you wish to make a change to your order once it has been placed, please email [email protected] as soon as possible.

Returns

If you would like to return an item, please email Customer Service, who will guide you through the returns process. Please note:

  • Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of PhD Nutrition
  • We are unable to offer part refunds on products that have been purchased as part of a bundle deal
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse
  • We recommend that you use secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute
  • You are responsible for the cost of the return shipment
  • We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

Exchanging your order

If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately.

For all exchanges please contact Customer Services within 14 days of receiving your order [email protected]

Clothing

We understand that clothing sizes vary, although we try to make our clothing sizes as clear as possible. For this reason, we offer free returns on our clothing range. Clothing must be returned in new condition with all tags still attached. To return an item of clothing please contact Customer Services who will arrange a collection [email protected]

Faulty goods

If you receive an item that is faulty, please contact Customer Services in the first instance to provide photos and as much information as possible. Please email [email protected]

Receiving a refund

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.