Deliveries and Returns

Delivery to the UK

Area Delivery Time Costs
UK

Free Standard Delivery

On all orders over £30

Free

UK (Mainland Only)

Next Day Delivery

On orders placed weekdays before 17:00

£5.99

UK

UK Standard 1-3 days

£4.99

Ireland, Jersey, Guernsey, Isle of Man

Standard 3-5 days

On orders placed weekdays before 14:00

£4.99

£3.99 over £30

Delivery to Europe and ROW

Area Delivery Time Costs
Europe

Standard 5-7 working days

See table below

ROW

See table below

See table below

*Please note that for deliveries going overseas, you may be subject to pay duty/additional import fees.

Delivery to Europe Zone 1

Delivery CountryDelivery Cost (Orders Under £40)Delivery Cost (Orders Over £40)Estimated Delivery Time
Austria £4.99 FREE 3-5 days
Belgium £4.99 FREE 3-5 days
Denmark £4.99 FREE 5-7 days
Finland £4.99 FREE 5-7 days
France £4.99 FREE 3-4 days
Germany £4.99 FREE 3-4 days
Ireland £4.99 FREE 3-4 days
Italy £4.99 FREE 5-7 days
Luxembourg £4.99 FREE 3-5 days
Netherlands £4.99 FREE 3-5 days
Portugal £4.99 FREE 5-7 days
Spain £4.99 FREE 3-5 days
Sweden £4.99 FREE 5-7 days

Delivery to Europe Zone 2

Delivery CountryDelivery Cost (Orders Under £80)Delivery Cost (Orders Over £80)Estimated Delivery Time
Bosnia and Herzegovina £24.99 FREE 5-7 days
Bulgaria £14.99 FREE 5-7 days
Croatia £37.99 FREE 5-7 days
Czech Republic £14.99 FREE 5-7 days
Estonia £14.99 FREE 5-7 days
Greece £37.99 FREE 5-7 days
Hungary £14.99 FREE 5-7 days
Iceland £30.99 FREE 5-7 days
Latvia £14.99 FREE 5-7 days
Liechtenstein £30.99 FREE 5-7 days
Lithuania £14.99 FREE 5-7 days
Malta £37.99 FREE 5-7 days
Monaco £29.99 FREE 5-7 days
Norway £37.99 FREE 5-7 days
Poland £14.99 FREE 5-7 days
Romania £14.99 FREE 5-7 days
Slovakia £14.99 FREE 5-7 days
Slovenia £14.99 FREE 5-7 days
Switzerland £29.99 FREE 5-7 days

Delivery to ROW

Delivery CountryDelivery Cost (Orders Under £100)Delivery Cost (Orders Over £100)Estimated Delivery Time
Bahrain £29.99 £46.99 7-10 days
Cambodia £46.99 £46.99 7-10 days
Canada £26.99 £26.99 7-10 days
China £29.99 £54.99 7-10 days
Egypt £29.99 £49.99 7-10 days
Guam £52.99 £52.99 7-10 days
Hong Kong SAR China £39.99 £44.99 7-10 days
India £39.99 £59.99 7-10 days
Indonesia £44.99 £59.99 7-10 days
Israel £39.99 £69.99 7-10 days
Japan £39.99 £39.99 7-10 days
Kenya £52.99 £52.99 7-10 days
Macau £39.99 £39.99 7-10 days
Malaysia £44.99 £59.99 7-10 days
Mauritius £52.99 £52.99 7-10 days
Namibia £52.99 £52.99 7-10 days
New Zealand £46.99 £46.99 7-10 days
Papua New Guinea £52.99 £52.99 7-10 days
Philippines £39.99 £39.99 7-10 days
Qatar £46.99 £46.99 7-10 days
Singapore £19.99 £34.99 7-10 days
South Africa £29.99 £49.99 7-10 days
South Korea £39.99 £39.99 7-10 days
Taiwan £39.99 £39.99 7-10 days
Thailand £39.99 £39.99 7-10 days
Turkey £39.99 £54.99 7-10 days
United Arab Emirates £39.99 £39.99 7-10 days
United States £28.99 £28.99 7-10 days
Vietnam £49.99 £74.99 7-10 days

We do ship to BFPO addresses (with Royal Mail) but for active combat zones there is a strict 2kg weight limit (as with all deliveries to BFPO addresses), so please take this into account when ordering. All orders under this weight limit will be treated as standard UK orders. All orders over this weight will be priced incrementally according to their weight (£5 per 2kg increase).

If you have any questions about your delivery please email Customer Service customerservice@phd-supplements.com

Cancelling or amending your order

Unfortunately, we are unable to amend orders after they have been placed as we generally dispatch orders soon after they have been made. This includes changing the products ordered, the delivery option, delivery address details or payment methods. If you need to change any of the details please cancel your order by getting in touch with our friendly customer service team requesting cancellation of your order, and then placing a new order once our team have confirmed cancellation.

If you do wish to cancel an order you must contact us as soon as possible after the order is placed. Due to how quickly our orders are dispatched we cannot guarantee all order cancellation requests.

If your order is not cancelled in time, you can of course return the products to us for a refund. Unfortunately, we cannot cover the costs of returning products.

Returns

If you would like to return an item, please email Customer Service, who will guide you through the returns process. Please note:

  • Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of PhD Nutrition
  • We are unable to offer part refunds on products that have been purchased as part of a bundle deal
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse
  • We recommend that you use secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute
  • You are responsible for the cost of the return shipment
  • We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

Exchanging your order

If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately.

For all exchanges please contact Customer Services within 14 days of receiving your order customerservice@phd-supplements.com

Clothing

We understand that clothing sizes vary, although we try to make our clothing sizes as clear as possible. For this reason, we offer free returns on our clothing range. Clothing must be returned in new condition with all tags still attached. To return an item of clothing please contact Customer Services who will arrange a collection customerservice@phd-supplements.com

Faulty goods

If you receive an item that is faulty, please contact Customer Services in the first instance to provide photos and as much information as possible. Please email customerservice@phd-supplements.com

Receiving a refund

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

UK Next Working Day Delivery

Weekdays: Orders placed before 7pm will be delivered the next day (For example if you order at 6.45pm on a Tuesday, you’ll receive your delivery on Wednesday). Weekends: Orders placed before 12pm will be delivered the next day - including Sundays (For example if you order at 12pm on a Saturday, you’ll receive your delivery on Sunday). Orders after 12pm will be delivered the following day (For example if you order at 3pm on Sunday, you’ll receive your delivery on Tuesday). Bank Holidays: Orders will not be delivered on Bank Holidays, so any outstanding Next Day orders will be delivered on the following non-holiday day. Any orders placed on a Bank Holiday will not be collected from our warehouse until the next non-holiday day, for delivery the following day.

Please note that Next Day Delivery excludes these postcodes: AB31-56, BF (all), BT (all), FK17-21, GY (all), HS (all), IM (all), IV (all), KA (all), KW (all), PA20-80, PH (all), TR21-25, ZE (all)

*Please note - for certain promotions this estimate can be longer. Please see specific promotion Terms & Conditions for details BFPO Addresses We do ship to BFPO addresses (with Royal Mail) but for active combat zones there is a strict 2kg weight limit (as with all deliveries to BFPO addresses), so please take this into account when ordering. As a guide, with careful packaging we can just get away with a 1.6kg tub. All orders under this weight limit will be treated as standard UK orders. All orders over this weight will be priced incrementally according to their weight (£5 per 2kg increase). If you have any queries regarding a BFPO address, please contact our Customer Service Team who will be happy to assist with your order.

We do ship to BFPO addresses (with Royal Mail) but for active combat zones there is a strict 2kg weight limit (as with all deliveries to BFPO addresses), so please take this into account when ordering. All orders under this weight limit will be treated as standard UK orders. All orders over this weight will be priced incrementally according to their weight (£5 per 2kg increase).

If you have any questions about your delivery please email Customer Service customerservice@phd-supplements.com

Returns

If you would like to return an item, please email Customer Service, who will guide you through the returns process. Please note:

  • Returns must be made within 14 days of delivery. Any returns outside of the 14-day period may be accepted at the discretion of PhD Nutrition
  • If your purchase was part of a minimum spend free gift offering, the free gift must be returned with the order, if the refund takes you below the required minimum spend
  • We are unable to offer part refunds on products that have been purchased as part of a bundle deal
  • We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse
  • We recommend that you use secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute
  • You are responsible for the cost of the return shipment
  • We reserve the right to refuse returns or to charge you fees and expenses if the product is received otherwise than in accordance with our requirements

Exchanging your order

If you wish to exchange a product, please note we are only able to offer flavour exchanges. If you wish to exchange an item for an alternative product, please return the item and purchase the new product separately.

For all exchanges please contact Customer Services within 14 days of receiving your order customerservice@phd-supplements.com

Clothing

We understand that clothing sizes vary, although we try to make our clothing sizes as clear as possible. For this reason, we offer free returns on our clothing range. Clothing must be returned in new condition with all tags still attached. To return an item of clothing please contact Customer Services who will arrange a collection customerservice@phd-supplements.com

Faulty goods

If you receive an item that is faulty, please contact Customer Services in the first instance to provide photos and as much information as possible. Please email customerservice@phd-supplements.com

Receiving a refund

Refunds will be credited to the original purchaser's card/PayPal account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.